- Personal data we may collect about you
Personal data we may collect about you:
Your contact details – such as name, address, email, telephone, mobile phone. We obtain this information directly from you (e.g. when you complete our online form or contact the company directly or indirectly).
Your registered user details and history – such as username, password, and details of products or services purchased, device information, usage history, installation/support/service history, usage data, location data, IP address. We obtain this information directly from you (e.g. when you become a registered user) and from your use of our products and services.
Your preferences - such as whether or not you want to receive marketing communications.
- Purposes for which we may use your personal data
We may use your personal data for any of the following purposes:
providing products and services to you – including account administration and management, order fulfilment, facilitating with installation services, managing customer relations, billing and payment administration, fraud detection and prevention, providing customer support services, handling complaints and enquiries.
marketing and profiling – including managing our customers’ preferences and carrying out market research, statistical analysis and behavioural analysis to help improve our products and services, tailor our marketing communications and enhance customer satisfaction.
- Disclosures of your personal data
- How long we keep your personal data
We will normally keep your personal data for as long as you remain a customer of ours and thereafter for a period of seven years. If, after this point, we have not exchanged any communications, we will delete your data in accordance with our retention policy.
- Legal basis for processing
Machinemove Ltd is the controller of your personal data and responsible for complying with applicable data protection laws.
Where we collect and use your personal data for the purposes described above, we do so on the legal basis that either (a) the collection and use is necessary for the performance of a contract between us, or (b) you have given your consent to such use, or (c) it is in our legitimate interests to use your data for these purposes and this does not cause you unwarranted hard or prejudice.
We use the following types of cookies:
How to turn off cookies
If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. More information about cookies, including how to block, delete or disable them, can be found at AboutCookies.org.
If you provide us with your details and ask us to notify you of products and services that may be of interest to you, or sign up to a newsletter, or participate in any other promotional event, you consent to our contacting you by email, telephone, SMS and/or post for these purposes.
Similarly, when you become a registered user of our products and services, we make sure you are kept up to date with product and service related communications, including our newsletter. Emails that we send to you for marketing purposes may be tracked to ensure that the messages have been received and and responses recorded. We will not track non marketing emails.
In either case, you can opt out of receiving these messages at any time, including by clicking on the unsubscribe link included in our emails.
If you unsubscribe, please note it may take up to one month for your changes to be implemented and for communications to cease.
- Your rights
You have the right to:
Access your personal data – you have the right to receive a copy of the personal data we hold about you. We will require the request to be in writing, accompanied by proof of identity. This will ensure we only provide data to the correct person.
Withdraw your consent to direct marketing – you can exercise your right to withdraw consent to marketing at any time by contacting us or by clicking on the unsubscribe link in an email we have sent you.
Rectification – if you think any of the personal data we hold about you is inaccurate, you can ask us to correct it. Simply contact us and include your name, address and/or email address to help us ensure we accept amendments only from the correct person.
Restriction – in limited circumstances you may be able to require us to restrict our processing of your personal data. For example, if you consider what we hold is inaccurate and we disagree, the processing may be restricted until the accuracy has been verified.
Erasure – where we have no lawful basis for holding onto your personal data you may ask us to delete it.
Portability – in limited circumstances you may be entitled to have the personal data you have provided to us sent electronically to you for you to provide to another organisation.
Complain to the Data Commissioner’s Office – you can find data on how to do this at www.ico.org.uk
Personal data on our systems are only accessible by appropriately trained staff who need to access your personal data as part of their job. All access is tracked through individual login credentials and audit trails.
We only use third party service providers where we are satisfied that the security they provide for your personal data is at least as protective as the security we use ourselves.
We carry out regular security audits to ensure that our website and all associated equipment are fully up to date.
- Transfers of your data out of the EU
- Links to other websites
Please note, this website may contain links to other websites that are not controlled by us. These links are provided for your convenience. We are only responsible for our privacy practices and our security. We recommend you check the privacy policies for any other websites that you visit.
As a company that operates in the European Union, we understand and take seriously our responsibilities under GDPR.
We understand that we must ask for your permission to contact you with marketing information. For more details about how we do this please see the Marketing section above.
We also understand that we must inform you about the ways in which we use your data and the lawful basis for processing it. As a company, we use the GDPR lawful basis for processing of "Contract" to process your personal data.
In section 1 we have laid out the data we may hold on you, to help you understand how we use this data these are some examples of how we use your data:
Your name and email address:
- May be used to greet you in the app, or to contact you regarding our products if there was an important update required.
- We may store, or use a 3rd party to store, your address information for the purposes of shipping products to you and processing returns.
We also use your data if you contact us with an enquiry to help you with your request. We may store recording of our calls for training or coaching purposes.
Where we may use a 3rd party provider to store data on our behalf we take upmost care to ensure they adhere to the same regulations we do.
- Contact us
Address: Fairview Farm, Forest Rd, Wokingham, Berkshire, RG40 5SA
Office: +44 (0)1344 456551